IPANEMA PROVIDES A BROAD OFFERING OF OUTSOURCED TECHNOLOGY SUPPORT FOR HOTELS

Challenge

While most brands offer a technology help desk, there are many systems that the brands themselves do not support. On top of that, an increasingly complex world of technology in hotels has led to a support gap. This gap can be filled cost effectively without hiring full-time IT support staff in the hotel by outsourcing support to Ipanema.

Solution

Outsourced technology support for:

  • Property Management Systems
  • Points of Sale Systems
  • Back-Office Systems like Share Drives, Email and Reporting Systems
  • Security Monitoring, Maintenance and Reporting
  • 3rd Party Vendor Management
    Internet Service Providers
    High Speed Internet Access Providers
    Over the Top Video Providers
    Surveillance
    Telephone Systems
  • Management of Cloud Applications like Email
    (Office 365 and G Suite)
  • Cloud Application Offerings for Email, Desktop & Server Backup, Security and Compliance
benifits
  • Improved Staff and Guest Satisfaction
  • Reduced Costs
  • Standardization of Systems Across Hotels and Brands
  • High Level of Network and Application Security
  • 24/7/365 IT Support Coverage
process

Contact

Emily Augustyn
Director of Client Services

Email: emily.augustyn@ipanemasolutions.com
Direct: 734.913.1117