Le Meridien

Ipanema Hospitality Provides a Broad Offering of Outsourced Technology Support for Hotels

Challenge

While most brands offer a technology help desk there are many systems that the brands themselves do not support. This along with tech increasingly complex world of technology in hotels has led to a support gap. This gap can be cost effectively filled without hiring full time information technology support staff in the hotel by outsourcing support to Ipanema Hospitality.

Solution

Outsourced technology support for:

  • Property Management Systems
  • Points of Sale Systems
  • Back-Office Systems like Share Drives, Email and Reporting Systems
  • Security Monitoring, Maintenance and Reporting
  • 3rd Party Vendor Management
    Internet Service Providers
    High Speed Internet Access Providers
    Over the Top Video Providers
    Surveillance
    Telephone Systems
  • Management of Cloud Applications like Email
    (Office 365 and G Suite)
  • Cloud Application Offerings for Email, Desktop & Server Backup, Security and Compliance
Benifits
  • Improved Staff and Guest Satisfaction
  • Reduced Costs
  • Standardization of Systems Across Hotels and Brands
  • High Level of Network and Application Security
  • 24/7/365 IT Support Coverage

Contact

Emily Augustyn
Director of Client Services

Email: emily.augustyn@ipanemasolutions.com
Direct: 734.913.1117

Le Meridien